Terms of service

Discounts

Discounts are strictly valid for the time period stated and are not redeemable in conjunction with other offers and/or other discounts codes or store credits. Please ensure you enter your discount code before checking out, If you forget/fail to enter your discount code upon checkout you won’t be refunded the difference afterwards. Sale discounts are not applicable for special orders (including paypal/email orders, laybys & custom listings) to redeem sale discounts you must order through the website and input the code in the discounts section prior to checking out during the sale period ONLY otherwise sale discounts can not be redeemed.

Sale Items 

There are no returns or refunds available for sale items. Purchases from our Sale section or Ex Display section are final. Proceeding with purchase means you agree to the terms and conditions 

Store Credit

Store Credit code amount is strictly redeemable on products only and can not be redeemed on shipping costs - shipping for products when using a store credit will be charged additionally. To redeem store credits you must order through the website and input the code in the discounts section prior to checking out - this is the only way to redeem your store credit, Please ensure you enter your store credit code in the discounts section prior to checking out, if you forget/fail to enter your store credit code upon checkout you won’t be refunded the difference and will need to be used on a future order.  

Gift Vouchers

Gift Voucher amount is strictly redeemable on products only and can not be redeemed on shipping costs - shipping for products when using a gift voucher will be charged additionally. All gift vouchers have a 3 year expiry date.

Pre-Orders

Please note that Orders are generally dispatched as a whole so if you purchase an available item with a preorder item, the available item will be sent when the preorder item arrives. If you wish for the available item to be sent right away, please contact us. Additional postage charges may apply.
PRE-ORDER MEANS YOU ARE ORDERING AN ITEM NOT CURRENTLY IN STOCK, WHILE WE ENDEAVOUR TO PROVIDE AN ACCURATE ETA THIS IS DEPENDANT ON SHIPPING TIME FRAMES AND CUSTOMS WHICH IS OUT OF OUR HANDS, YOU WILL RECEIVE TRACKING ONCE YOUR ORDER HAS BEEN SHIPPED. IF THERE IS AN ISSUE OR DELAY WITH YOUR ORDER WE WILL DO OUR BEST TO KEEP YOU INFORMED.

Cancelled Orders

 

Proceeding to checkout with an order means you agree to our Terms & Conditions including additional shipping charges where applicable. Should you choose to cancel an order after the checkout process you will incur a 10% restocking fee as payment provider costs are not refunded to us. The balance will be issued to you as a credit note. If your order has already been dispatched you will be responsible for the return shipping costs and will only be issued a credit note minus the restocking fee, once the items have been returned to stock. Our restocking fee is to cover charges relating to, but not limited to, third payment merchant fees where their fees and charges are non refundable, packaging and storing of goods, returning goods to stock, updating website and stock inventory, administration and other related fees.